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Unless otherwise specified, most items purchased from MartJet General Merchandise can be returned for a refund or for exchange within 30 days from day of purchase, to qualify items must be in unopened and unused condition. All returns are subject to 20% restocking fee, shipping and handling charges (if applicable), including any return shipping expenses are non-refundable. In order to receive return authorization number (RMA), customer must first contact us, before returning the product. Unauthorized returns and items returned in tampered, opened, used and/or misused conditions will be rejected and sent back to the customer at customers' expense, if we decide to accept such return (at our sole discretion) it may incur higher restocking fee, up-to 50%. Return policy exceptions are possible on a case by case basis, depending on the circumstances, at sole MartJet General Merchandise discretion; for instance in case of our mistake.

Items with factory-direct warranty must use the warranty service to get the item fixed or replaced; no returns will be approved nor accepted for damaged or defective products under manufacturer's warranty (only items in new and unused condition can be returned).

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* Please read our Terms and Conditions for complete details.